Cricket Bat Warranty

Willow and cane are natural materials used by ROKOR Sport Ltd in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, lack of knocking in, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. ROKOR Sport Ltd bats are warranted for 6 months from the date of purchase. The warranty covers manufacturing and material defects only. It excludes damage caused by the use of poor quality balls, not being properly knocked in, mistimed shots/yorkers, tapping and normal wear and tear.

Proof of purchase & full preparation will be required to support any warranty claim with ROKOR Sport Ltd. 

The majority of unsuccessful claims are as a result of poor preparation of the bat before use. Therefore and in order to validate the warranty, a professional bat knocking-in service must be used. All bats returned under warranty will need to be accompanied by proof of sufficient preparation as well as proof of purchase. All bats are assessed by our experienced staff and master bat makers. Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition. We pride ourselves on good customer service and we will always try to be fair and reasonable with the customer especially in ‘grey area’ cases. Advice on preparation, maintenance and remedial action should your bat suffer unfortunate damage is available, please contact us on for any questions that you have about this. Remember, we are here to support you in your cricketing journey so please make sure you get in touch if you have any concerns, questions or anything else that you would like to discuss with us. We are here to help. 

Returning a bat for assessment and repair:

If you are making a warranty claim, we will require you to send the item(s) back to us for assessment. We recommend using a courier, or at least a recorded service with insurance when sending the bat to us as we are not responsible for any damage or loss that may happen during transportation. We require you to add a note in with the package to make us aware of the damage, your contact details and return address.

Typical Examples of Damage

Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.

Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair to ensure further longevity of your cricket bat. 

Toe Damage: This can take several forms

  • Horizontal cracks / delamination may appear on the toe of the bat caused by moisture uptake from the ground, softening the fibres which then open up with repeated tapping. If the damage is severe the performance and condition of the bat will eventually be affected. Prompt repair will reduce the risk of performance impairment. 

  • Yorker damage occurs when the ball becomes trapped between the toe of the bat and the ground. The severity of the damage depends on the power of the shot, the hardness of the ball and the hardness of the playing surface. Any resulting splitting should be assessed and repaired if appropriate. In the most severe cases the bat splitting is severe enough to render the bat unusable, this is part of the game and unfortunately this is something we are unable to cover under our warranty. 

  • Corner denting/cracking can be caused either by poor preparation of the bat or by severe impact or by a combination of the two. The damage is normally repairable without any significant loss of performance.

Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage so, in the event of damage, the bat should be returned promptly to us for advice following the procedure prescribed. Leaving damage unattended until the bat is beyond repair may be construed as neglect.

Most issues that you encounter with our products can be repaired, so as soon as you see damage to the bat, you are required to make us aware of this and send the item back to us to investigate! Please make us aware by emailing full details to - If you continue to use the bat in a damage state, you are likely to cause further and un-repairable damage. If you continue to use your bat, or any product that's already been damaged, this will void the warranty completely. 

Repairs carried out within the ROKOR Sport Ltd 6 month warranty period are free of charge, though there is return post and packing charge. Any repairs taken out by anyone else other than ROKOR Sport Ltd, without prior authorisation or one of our approved repair partners, will render the warranty as void as we cannot be responsible for any work taken out on the product. Subsequent repair and servicing is chargeable (this will be judged on individual case by case basis). If you are uncertain about the situation of your warranty then please email

We manufacture the bats very carefully to provide the highest levels of performance and durability, but we are dependent on you, the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations. 

Thank you.